We have a few posts in our Blog detailing how to get more reviews for your business through various websites like Yelp, Google, Facebook and TripAdvisor. This article will help you to create an Automation that will help you get constructive feedback while generating more positive reviews. (If you’re new to using Automations, it might…
This tutorial will show you how you can change the default language in your Portal. We plan on adding more languages in the future! From your dashboard, click on Settings in the left hand menu. Now click on the General tab, and then choose your preferred language from…
Surge Social is here for you during the COVID epidemic. Current Customers If you are a current customer of ours, know that we’re going to take care of you. We sent out individual emails concerning the details for your current subscriptions and payments. If you haven’t heard from us, please reach out to support@surgesocial.com.…
After a user has logged in, maybe you would like to start a WhatsApp chat with your customer. You can easily integrate other 3rd party features such as chatbots and auto-responders if you want to be even more fully automated. This tutorial will show you how to get that chat started. Edit your…
ManyChat is one of the leading chat bot systems that can be used to market to your customers using either SMS or Facebook Messenger. Currently due to Facebook API policy, this integration can only update data for users already in your ManyChat account – it cannot automatically add new users. You need a ManyChat…
Finally, we’ve made it. We’re on the last post in this series on increasing your online reviews. I hope you have learned a few tips and tricks along the way and I hope your business is better off for it. We have already covered TripAdvisor, Google, Facebook. For the last post in the series,…
According to a Radicati Group study, 3.8 billion people in the world have at least one email account. That’s nearly half the world! That number is expected to grow to over 4.2 billion by the end of 2022. Email marketing needs to have a place in every business – but how do you make…
Let’s face it, offering free WiFi for your customers isn’t really an option anymore for many stores and restaurants – it’s a requirement. Customers have come to expect WiFi in almost any retail or service industry business they step in to. This isn’t a bad thing! Your business is probably already wired for internet. It…
You may want to limit how long a user can stay logged in to your WiFi before they are prompted to login again. This article will show you how you can set and adjust session time limits. 1. Login to your Surge Social Portal 2. Click on the Settings link on the left hand…
Negative Feedback – It’s Going to Happen Eventually How do we respond when we hear feedback from an unhappy customer? Can anything good come from the interaction? Do we simply try to appease and get away? Do we defend ourselves or our products? Is there a better way to respond than another? Our partners…
If you’re running a small business, you probably have little time to focus on marketing. You’re too busy making the best products and offering the best services that you can! But there’s hope: the good people over at Engenius put together a content-heavy article to help you focus your efforts to create the most efficient…
Getting started is easy. Just follow these steps to install your Surge Social WiFi router. 1. Unpack the box Remove the Surge Social WiFi router Connect the clear stand to the bottom or side of router 2. Plug in cables Connect Ethernet cable from Surge Social WiFi router port 1 to your existing internet modem…